Get the Best IT Help Desk Service for Your Business
Customized
Resolve major IT issues with agents that are dedicated and on-site at your location.
Fully Dedicated
Ensure your business operates seamlessly with help desk agents who understand your infrastructure and are dedicated to your business.
Leveraged
Gain the IT support you need for less by utilizing a plan that shares service support agents with other clients organized in teams.
Hybrid
Receive dedicated full-time agents during business hours and leverage an after-hours team from our delivery service centres.
Take control of your IT desk.
Maintaining your competitive edge is dependent on ensuring round-the-clock functionality for your business.
To eliminate inefficiencies from your infrastructure, our managed IT help desk support services work diligently to eliminate downtime across your various office locations.
Whether you are looking for only after-hours support, or you need a complete 24/7/365 solution to keep your team productive and clients happy, you will benefit from PC-Techs’ customized approach that offers digital solutions, continuous improvement, and a follow-the-sun approach.
Our Managed IT Helpdesk Services at a Glance
Reduce in-house stress, keep your end users happy, and troubleshoot IT issues faster with our managed IT help desk support services.
Device & Hardware Support
Our 24/7 IT help desk fully supports your laptops, workstations and more so you can focus more on growing your business.
24/7/365 Remote Support
Regardless of the hour or issue at hand, our 24/7 IT help desk services are available to support your business, employees, and client needs.
Software Support
Keep your software solutions and processes up-to-date and in peak condition with our 24/7 managed IT help desk support services.
Full-Scale Reporting
Remain up to speed on IT issues and measure your user experience through our in-depth reporting dashboard and 24/7 IT help desk service management.
Customizable Support
As a tool agnostic provider, our IT help desk services provide ticket management and ticket routing using your tools or ours and customizing the user experience to your evolving IT needs.
Microsoft 365 Support
Migrate, support, and maintain your Microsoft 365 apps and customer upgrades with PC-Tech and our 24/7 IT help desk services.
Infrastructure Alignment
Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed IT help desk services.
Business Process Support
Ramp up your efficiency and productivity business-wide while increasing customer satisfaction with our 24/7 IT help desk support services.
The service desk solution your business needs.
Greater flexibility. Rapid response time. Reduced workload on your employees. If these goals are on your to-do list, we can help you achieve them.
Contact us today and let our expert team prep your business for lasting success.